Returns & Refunds

Right of withdrawal

The customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except in the cases of exclusion provided for in the following points. To exercise this right, the customer must send Cosmogel srl a communication no later than 14 days from the date of receipt of the products, and then return them in the ways described below. In the event that the person making purchases on the Site requests an invoice and/or is not a "consumer or user" as defined in art. 3, paragraph 1, lett. a), of the Consumer Code, the withdrawal regulations will not apply, nor, more generally, the provisions that, pursuant to the same Consumer Code, apply only to "consumers". This communication must be sent by registered letter with return receipt, addressed to: info@animaneraparfum.it. Cosmogel srl Customer Service, once the communication has been received, will open a file for the management of the return and will communicate to the Customer the instructions on how to return the Products, which will take place by courier indicated by Cosmogel srl itself.

In case of exercise of the right of withdrawal, Cosmogel srl will refund the customer the full amount of the returned goods, excluding return costs, within the terms referred to below, always without prejudice to Cosmogel srl's right to suspend the payment of the refund until the actual receipt. of the assets and after checking their integrity (see below). The refund will be made using the same payment method used by the Customer, unless the latter has expressly requested a different method. In case of bank transfer the Customer will be responsible for providing the bank details on which to obtain the refund (account holder, name and address of the Bank and IBAN).

The Customer Service of Cosmogel srl will, upon receipt of the notice of withdrawal, open a file for the management of the return and communicate to the Customer the instructions on how to return the Products which must arrive at the seller's warehouses within 14 days from authorization. The refund will be made within 14 days following the return of the purchased goods, with the following clarifications:

• The shipping costs for the return of the goods are charged to the customer;
• The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer;
• Cosmogel srl is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments; therefore no refund will be made if the returned goods do not return to the seller's warehouses;
• In case of damage to the goods during transport, Cosmogel srl will notify the customer of the incident (within 5 working days from receipt of the goods in their warehouses), to allow him to file a complaint against the courier he has chosen and obtain a refund of the value of the asset (if insured). In this case, the product will be made available to the customer for its return at the same time as canceling the request for withdrawal.

The right of withdrawal is totally lost, for lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where Cosmogel srl ascertains:

• The lack of the external packaging and / or wrapping containing the purchased product;
• Damage to the product for reasons other than its transport.

In case of forfeiture of the right of withdrawal, Cosmogel srl will return the purchased good to the sender, charging the shipping costs to the sender.

If the customer wishes to exercise the right of withdrawal for goods not yet received due to delivery delays depending on the carrier, the refund will be made within 14 days from the moment the carrier is ready to return the delivery to the sender. In case of loss of the package, the 14-day deadline for refunding will run from the 30th day following the departure of the purchased goods.

In addition to the cases mentioned above (non-consumer customer and/or who requests an invoice), the right of withdrawal is excluded in the following cases, pursuant to art. 59 of Legislative Decree 21/2014:

• order of products made to measure or clearly personalized;
• order of Products that are likely to deteriorate or expire rapidly;
• order of sealed Products that cannot be returned for hygienic reasons or related to health protection and/or that have been opened after delivery.

With reference to the cases of exclusion of the withdrawal listed above, the Customer, in particular, is informed and accepts that the Products that "risk deteriorating or expire rapidly" include all food products (including wines, spirits and beverages), as the characteristics and qualities of these types of Products are subject to alteration also as a result of inappropriate storage. Therefore, for reasons of hygiene and customer protection, the right of withdrawal is applicable only for Products purchased on the Site that can be returned to Cosmogel srl and put back on the market without endangering the health of consumers (such as books, gadgets, kitchen utensils, etc.). If the customer also intends to return goods subject to exclusion from the right of withdrawal (pursuant to Article 59 letter b) of Legislative Decree 21/2014), Cosmogel srl will refuse the package and/or will return the Products to the Customer, charging him, in this case, the new shipping costs.

For any complaint and/or report and/or request for information, it is possible to contact the seller of the products as well as the owner of the site https://www.animaneraparfum.it/, company data:

Cosmogel srl

Corso Garibaldi, 328

Crucoli Torretta, 88812 (KR), Italy

Tel: +39 0962 34838

VAT number: 03465690794